Shipping & Returns
DOMESTIC ORDERS
Applicable sales tax will be added to orders shipping
within California. Please allow up to three business days for your order
to be packaged and ready to ship. All orders are shipped via ground service.
If you have a large order or if you require expedited delivery, please contact
us directly to make arrangements.
INTERNATIONAL ORDERS
Orders placed outside of the continental United States
are not accepted at this time.
RETURNS POLICY
Shipping Errors:
You may return the product to us within 30 days from purchase for an
exchange or merchandise credit. Product(s) returned must be in unused,
resaleable condition. No credit card, check or cash refunds.
Defective Merchandise:
If you receive a product that is found to be defective, we will
replace the product with an even exchange of the same item, subject
to in-stock availability. Damage caused by misuse or products that
have been subject to full or partial use are not eligible for replacement.
Replacement items ship within 7 days after the defective item is received
and inspected by our Returns Department. Products returned to us must be
accompanied by a valid Returned Merchandise Authorization (RMA) number
issued by us within 30 days of your original invoice date. After 30 days
from purchase we can no longer issue an RMA. RMA's expire in 15 days after
they are issued and cannot be extended or reissued.
All returned products must be complete, in original condition, and in
original packaging. A copy of the original sales receipt must be enclosed
in the package. A valid RMA number must be written clearly on the outside
of the packaging. Incomplete or unauthorized returns will not be accepted.
Return shipping to us is at customer's expense.
OTHER PROVISIONS
Policies, item availability, and prices are subject to change without notice.
We are not responsible for typographical or visual errors that may appear on
this website. We reserve the right to make adjustments or corrections due to
changing market conditions, product discontinuations, or typographical or
visual errors in product descriptions. Most "out-of-stock" items expect to
ship within 30 days. We are not liable under any legal theory for special,
incidental, indirect, exemplary or consequential damages arising from
shipping delays or errors, damage or expense arising out of or relating
to the placement or fulfillment of your order, or the use of or the
inability to use the product(s), and in all cases our liability is
strictly limited to replacement, or repair, or the value of the products
purchased.
Revised 10/06
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